Refund and Returns Policy

Last updated: October 20, 2026

At Atlas Leather, we take pride in our handcrafted leather products and want our customers to have a positive shopping experience. Please read this policy carefully before placing an order.

1. Return Eligibility

To request a return, please contact Atlas Leather before sending any item back.

Returned items must be unused and in their original condition, with original packaging where applicable. Proof of purchase or an order number is required.

All return requests are subject to review and applicable consumer protection laws.

2. One-of-One Products

Atlas Leather specializes in unique leather products made with natural cowhide. Each piece has its own distinctive patterns, colors, and markings.

Natural variations in cowhide are part of the product’s character and are not considered defects. Since every piece is unique, the item received may have natural patterns that differ from other pieces.

Please review the product photographs and description carefully before placing your order.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or different from the product you ordered, contact us and provide your order number, a description of the issue, and clear photographs where applicable.

We will review your request and work with you to determine an appropriate resolution in accordance with applicable law.

4. How to Request a Return

To request a return, contact us using the details below:

Email: info@atlasleatherco.com

Please include your order number and the reason for your request.

Our team will review your request and provide return instructions, including the appropriate return address where applicable.

Please do not send any item back before receiving instructions from Atlas Leather.

5. Return Shipping Costs

Return shipping costs and responsibility will be communicated when your return request is reviewed.

If an item arrives damaged, defective, or incorrect, please contact us so we can assess the situation and determine an appropriate solution.

Any applicable consumer protection rights remain unaffected by this policy.

6. Refunds

Returned items will be inspected once received, where a return is approved.

We will notify you of the outcome of your refund request. If approved, the refund will be processed using the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Refunds are handled in accordance with applicable consumer protection laws.

7. Exchanges

Many Atlas Leather products are one-of-one pieces, meaning that no two items have exactly the same natural cowhide pattern.

An identical replacement may therefore not be available. If you would like an exchange, please contact us so we can check the available options.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

Cancellation may not be possible once an order has been processed or shipped. If your order has already been dispatched, please contact us for guidance on the available options.

All cancellations are subject to applicable consumer protection laws.

9. Sale Items

Items purchased on sale are handled according to the applicable return conditions and consumer protection laws.

Any specific conditions applicable to a product will be communicated where relevant.

10. Contact Us

If you have any questions about refunds, returns, exchanges, or cancellations, please contact us:

Atlas Leather

Email: info@atlasleatherco.com

Website: https://atlasleatherco.com/

We appreciate your support for Moroccan craftsmanship and unique, handcrafted leather goods.